Terms of service

1. Acceptance

By creating an account or using MyNiverse (the “Service”), you agree to these Terms. If you are using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms, and “you” refers to both you and the organization.

The Service is provided by Aaronde Entertainment LLC, referred to below as “we,” “us,” or “MyNiverse.”

2. Your account

• You need a valid email address to sign up.
• One account per person. Sharing a single login across multiple people is not permitted; invite teammates instead.
• Keep your credentials secure. You’re responsible for activity under your account.
• You must be at least 18 years old to use the Service.

3. Subscription and billing

Paid plans renew automatically at the end of each billing period (monthly or annual, as you selected) until you cancel. Pricing is per-seat: the workspace owner is included, and each additional teammate is billed at the rate shown on the pricing page.

On a paid plan you can also buy one-time credit packs. Payments are processed by Stripe; we don’t store full card numbers on our servers.

Refunds

If you’re not satisfied within the first 14 days of a new subscription, contact us for a full refund. After that window, subscription fees are non-refundable, though you may cancel any time to prevent future charges.

4. AI features and credits

The AI features (Schedule Chat, Budget Chat, VFX Breakdown, Safety Scan, AI Breakdown, Schedule Review and Schedule priorities) consume AI credits. Paid plans include an AI credit allowance that resets each billing period (monthly plans monthly, annual plans yearly, granted upfront). The free plan includes a one-time starter allowance that does not refill. When you upgrade to a higher-tier or longer-term plan, your unused plan credits roll over and you receive the difference between the two plans' allowances. When you downgrade, you keep your unused plan credits up to the new plan's allowance. Purchased credit packs are never affected by plan changes. Add-on credit packs are available on paid plans; packs you purchase roll over indefinitely.

If you cancel a paid plan, your remaining plan credits stay usable for 30 days after your subscription ends, then expire. Credit packs you purchased are not affected.

AI output can be wrong, incomplete, or inconsistent. You are responsible for reviewing and verifying anything the AI produces before relying on it for a production decision.

5. Your content

You own the production data you put into MyNiverse: scripts, schedules, budgets, breakdowns, and everything else. We don’t claim ownership of it.

You grant us a limited license to store, process, and display your content solely to provide the Service to you (and to comply with law when required). We may use anonymized, aggregated data (for example, patterns across many workspaces with all identifiers removed) to improve the product.

6. Prohibited uses

You agree not to:

• Use the Service for anything illegal.
• Reverse engineer, decompile, or otherwise attempt to extract the source code of the Service (except where law expressly permits).
• Resell or sublicense access to the Service.
• Scrape or bulk-download data through the Service’s interfaces in a way that isn’t part of normal use.
• Upload content you don’t have the rights to, or use the Service to harass, defame, or infringe on others.

7. Termination

Either party can end this agreement at any time. You can cancel from your billing settings; we can suspend or terminate accounts that violate these Terms or that pose a security risk.

After cancellation, we plan to retain workspace data for 30 days so you can reactivate or export it, and then delete it. You can export your data from account settings at any time before cancellation.

8. Disclaimer and limitation of liability

The Service is provided “as is” and “as available.” To the fullest extent permitted by law, we disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement.

To the fullest extent permitted by law, our total liability to you for any claim arising out of or relating to the Service is capped at the amount you paid us for the Service in the 12 months preceding the claim.

9. Governing law

These Terms are governed by the laws of the State of California, United States, without regard to conflict-of-laws principles. Any dispute will be resolved in the courts located in that jurisdiction, and you consent to that venue.

10. Changes to these terms

We may update these Terms from time to time. For material changes we’ll notify active account holders by email at least 30 days before the changes take effect. Continued use of the Service after the effective date means you accept the updated Terms.

11. Contact

Questions about these Terms? Email legal@myniverse.com.

For general product questions or bug reports, email support@myniverse.com.